Our Polices
Payment Policy: To confirm your reservation, please pay a deposit of the first night's tariff within seven days of making the reservation. A reservation is not confirmed until a deposit is paid. The balance is to be paid on arrival or before. Our preferred payment option is internet banking to Levin Holiday Park Ltd, BNZ 02-0668-0115836-000. Payment is also welcome by visa or mastercard. If you do choose to pay by credit card there is a 2% credit card fee. Cash and eftpos do not incur any fees.
Cost of damage to property or accommodation will be recovered. Any extra cleaning will incur a cleaning cost.
For group bookings, half the total is to be paid as a deposit to confirm your reservation.
Cancellation Policy: If a booking is cancelled within 7 days of arrival, the deposit is not refundable.
If a booking is cancelled earlier than 7 days prior to arrival a $25.00 cancellation fee per site/room/day will be deducted from all deposits.
If you have booked through a third party (an online travel agent) your booking is non-refundable.
No refunds will be given or early departures or late arrivals.
A no-show is considered a cancelled booking.
No refunds for inclement weather conditions.
Bookings are not transferrable.
Group bookings
If a booking is cancelled within 30 days of arrival, the deposit is not refundable. If the cancellation is for a significant portion of the booking within 30 days the management reserve the right to charge for any unsold rooms.
A cancellation of the whole booking earlier than 30 days prior to arrival will result in half the deposit being forfeited.
All deposits refunded for group bookings will have an administration fee of $50.00 deducted.
Child Policy: We are a family friendly park, your children are welcome but must be supervised by parents at all times. This includes the playground.
Child 1 - 13 years of age.
Infant are 0 - 1 year, are free of charge.
There must be at least one guest who is 18 years of age or older.
CheckIn Policy: Guests are welcome to arrive and check in from 2:00 pm to 7:00 pm. Late check ins are possible, please let us know if this is required.
Departure time is 10:00 am for sites and accommodation. Please leave your key at reception or place in the key box if reception is closed.
Privacy Policy: If you have a visitor during your stay with us, we will direct them to your room/site unless you ask us not too.